Return Policy

At Aayla Clothing, we want you to love every purchase. If you need to exchange an item, we're here to make the process as simple as possible.

Need Help?

To request an exchange or if you have any questions, please contact our Customer Support team:

Email: info@aaylaclothing.com
WhatsApp: +94 76 131 1231

Please include your order number when contacting us so we can assist you as quickly as possible.

How to Request an Exchange

Contact our customer support team within 7 days of receiving your order via WhatsApp or Email with your order number and exchange request.

Once your request is approved, we'll guide you through the exchange process. After we receive and inspect the item, your replacement will be processed subject to stock availability.

Exchange Conditions

To be eligible for an exchange, the item must:

  • Be returned within 7 days of delivery.
  • Be unworn, unused, and unwashed.
  • Have all original tags attached.
  • Be free from stains, perfume, makeup, or any signs of wear.
  • Pass our quality inspection.

Items that do not meet these conditions may not be accepted for exchange.

Exchange Options

Eligible items may be exchanged for:

  • A different size.
  • A different colour (if available).
  • Another product of equal or higher value.

If the new item is priced higher, you'll only need to pay the price difference. If you choose an item of lower value, the remaining balance will not be refunded or credited.

Sale Items

Items purchased during promotions or on sale are not eligible for exchange, unless they are received damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with clear photos and your order number.

Once the item has been inspected and the issue is confirmed, we'll arrange a replacement at no additional cost.

Refunds

We do not offer cash refunds or store credit for change-of-mind purchases.

Refunds will only be considered if a product is confirmed to have a manufacturing defect and a replacement is unavailable.

Store & Online Purchases

Items purchased online may be exchanged through our customer support team.

Items purchased at our physical store must be exchanged at the physical store with the original receipt.

Store purchases cannot be exchanged through our website.

A Few Final Notes

All exchange and defect claims are subject to inspection. Aayla Clothing reserves the right to approve or decline any request that does not meet the conditions outlined above.