FREE SHIPPING ON ORDERS OVER Rs 10,000
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@aaylclothing.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@aaylclothing.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@aaylclothing.com.
At Aayla Clothing, we want you to love every purchase. If you need to exchange an item, we're here to make the process as simple as possible.
Need Help?
To request an exchange or if you have any questions, please contact our Customer Support team:
Email: info@aaylaclothing.com
WhatsApp: +94 76 131 1231
Please include your order number when contacting us so we can assist you as quickly as possible.
How to Request an Exchange
Contact our customer support team within 7 days of receiving your order via WhatsApp or Email with your order number and exchange request.
Once your request is approved, we'll guide you through the exchange process. After we receive and inspect the item, your replacement will be processed subject to stock availability.
Exchange Conditions
To be eligible for an exchange, the item must:
- Be returned within 7 days of delivery.
- Be unworn, unused, and unwashed.
- Have all original tags attached.
- Be free from stains, perfume, makeup, or any signs of wear.
- Pass our quality inspection.
Items that do not meet these conditions may not be accepted for exchange.
Exchange Options
Eligible items may be exchanged for:
- A different size.
- A different colour (if available).
- Another product of equal or higher value.
If the new item is priced higher, you'll only need to pay the price difference. If you choose an item of lower value, the remaining balance will not be refunded or credited.
Sale Items
Items purchased during promotions or on sale are not eligible for exchange, unless they are received damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with clear photos and your order number.
Once the item has been inspected and the issue is confirmed, we'll arrange a replacement at no additional cost.
Refunds
We do not offer cash refunds or store credit for change-of-mind purchases.
Refunds will only be considered if a product is confirmed to have a manufacturing defect and a replacement is unavailable.
Store & Online Purchases
Items purchased online may be exchanged through our customer support team.
Items purchased at our physical store must be exchanged at the physical store with the original receipt.
Store purchases cannot be exchanged through our website.
A Few Final Notes
All exchange and defect claims are subject to inspection. Aayla Clothing reserves the right to approve or decline any request that does not m
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@aaylclothing.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@aaylclothing.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@aaylclothing.com.
eet the conditions outlined above.
